At Evolve Mental Health we have a 24-hour minimum cancellation policy - meaning if you cannot make your appointment, you are required to contact us and advise us of this within the minimum 24-hour period prior to your appointment. This policy is in place so we can make your allocated time slot available to another client whom this time may suit due to appointments being in high demand.
Due to this policy playing such a significant role in best service delivery for all our clients, unfortunately, if we are not given a full 24 hours’ notice you will be required to pay the session fee. Please be advised, similarly - if you do not show up to your scheduled appointment without notice provided within the 24-hour timeframe, you will also incur the same fee.
Naturally, in the event of extenuating circumstances - where discussed with your therapist or with our administration staff, the fee will be waived meaning there will be no fee incurred at this time.
Further Information: As the appointment you are allocated is a protected time slot, this means your therapist cannot and will not offer this appointment to another client once the appointment has been booked. We further request that you keep your allocated therapist informed of any holidays or other commitments you are aware of so that your appointment slot can be allocated to somebody else in your absence.
If you wish to cancel your appointment and at this point you provide us with more than 24 hours’ notice, there will be no charge. In the event that you are regularly cancelling your allocated appointment, your therapist or a member of our administration staff will discuss this with you and therapy may be placed on hold until you can commit to regular therapy sessions.
Thank you for your respect and commitment to this policy which ensures
best service delivery for you and others using our service.